Every engagement includes a multi-layer quality process for the evaluators we staff onto your project:
- Evaluator calibration — Before live work begins, evaluators complete calibration tasks against gold-standard examples. Only those who meet the quality threshold proceed.
- Inter-annotator agreement — We track agreement rates across evaluators on your project. If agreement drops below your target, we investigate and recalibrate the team.
- MBA-level QA layer — For larger engagements, a senior QA team audits evaluator output, checks rubric adherence, and flags inconsistencies before work is returned to you.
- Client feedback loops — You review sample batches and provide feedback. We incorporate it into evaluator training before scaling the team.